LISTEN to Full Interview with Farhad Safaie
Manage and improve your customer experience in real time.
Patients are increasingly relying on social media to choose their healthcare providers. Many practices have therefore selected patient satisfaction as one of their key organization performance indicators.
PatientAngle™ provides you an easy way to measure the level of your patients’ satisfaction. Furthermore, it makes patients’ feedback available to the respective responsible staff in your practice in real time. The actions that the staff take are also recorded in the system so they can be reviewed by management at any level.
When your staff takes corrective actions to address a patient complaint, it not only reduces the possibility of the patient switching service provider, but also possibility of a bad review on one or more social media. These corrective actions create a continuous improvement cycle in your practice which will result in happy customers and happy staff, not mentioning increased revenue.
Your staff and management can see the overall trends in patient satisfaction in areas that they are responsible for. When you have such strong internal benchmarks, it won’t be hard to identify areas that your management team needs to focus.
LISTEN Below to one minute ad spots as they appear on nationally syndicated radio program Speak Up and Stay Alive
Email info@BenchGroupInt.com if you’re interested in a live demo or more information.
Benchmarking Group International
2224 Springwood Drive, Suite I
Reston, VA 20191
P: (703) 688-2860 | F: (855) 217-5076