Dr. Doug Finefrock, an Emergency Medicine (EM) Physician, is the Vice-Chair of the ER and Program Director of the EM Residency at Hackensack University Medical Center in New Jersey. Dr. Finefrock is the founder of the PatientSET™ Program “Satisfaction Every Time” designed to improve the Patient Experience and HCAHPS by online video medical education. There are currently physicians and nurses in 114 hospitals nationwide participating in the PatientSET™ Program education which is available through The Sullivan Group.
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HCAHPS for Nurses – Not explaining Medications properly
In this HCAHPS sample of the PatientSET video online CE series, nurses can see the wrong way to explain medications while demonstrating patient safety. It is in contrast to the right way video education.
HCAHPS for Nurses – Explaining Medications the correct way
In this HCAHPS sample of the PatientSET video online CE series, nurses can see the proper way to explain medications while demonstrating patient safety. It is in contrast to the wrong way video education.
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